We are the voice of the customer and we cannot play this role unless we understand the customer. The most vital skill at play here is our listening skills. Engaging our customers, our teammates and anyone we are talking for any purpose cannot happen unless you get deeper in to the conversation.
I am going to share with you the framework I use to listen better and have those much needed deeper conversations so I can get the information that people don’t normally share.
I call this framework SOAR.
SOAR will help you start to get better, and start to see that momentum where you’re building up your skills as a product manager.
Hey this is Shobhit, founder of International Product Manager and today we are going to talk about how do you listen in a way, how do you engage your customer, your teammate, anyone who you’re talking to in a way such that you get more information, you get deeper into...